Amazon is offering free in-person tours so you can see how your orders are stored, picked, packed, and shipped

Amazon Australia is now offering free in-person tours of its robotics fulfilment centre in Western Sydney four times a week. This is the first time that Amazon Australia has opened its doors to the public.

Led by an expert guide, visitors will be able to go behind the scenes to see how the products they order are stored, witness some of the 2,000+ robotic drives in action, and meet some of the 1,500 people who help pick, pack and ship Amazon orders across Australia.

In-person tours are available to people aged 6 years and over and will run four days a week at Sydney’s Kemps Creek Fulfilment Centre, which is the largest warehouse ever built in Australia and can hold up to 20 million smaller items.

The Kemps Creek Fulfilment Centre is a marvel of modern technology, and visitors will be able to see it in action during their 60-90 minute tour. The tour will operate in groups of 15 people and will be available on Mondays and Fridays at 1:15 pm and on Tuesdays and Thursdays at 11:30 am. Registration is essential to be able to go into these tours. Sign language support is available for guests with hearing impairment.

The introduction of in-person tours follows the successful launch of live virtual tours in August 2022, with over 4,000 people signing up for the online experience so far. Those who are not in Sydney can still join virtual tours twice a week on Mondays and Fridays and will get a look at the Sydney fulfilment centre, as well as crossing live to sites in the United States, United Kingdom, Germany, and Italy.

Australians can book an in-person tours or virtual tours at these respective links. 

About Michael Aulia

Owner of, Michael is a tech enthusiast who blends a love for gadgets with a passion for gaming. With insightful articles and professional reviews, he navigates the digital landscape, offering expertise on consumer electronics and gaming trends.

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