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Poly Voyager 4320 UC Review

Poly Voyager 4320 UC Review – Poly, formerly Polycom, a part of Plantronics, is an American multinational corporation that makes video, voice & content collaboration and communication technology. Polycom was co-founded in 1990 by Brian Hinman and Jeffrey Rodman. Plantronics bought Polycom in 2018 and they changed the name to Poly the following year. 

To say the pandemic has changed the way we live would be an understatement. It is now well-acknowledged that your physical presence at work is no longer correlated to your productivity. Ergo, working from home is the norm at present day. And, almost everyone needs to have a good pair of headphones for your ubiquitous virtual meetings.

Poly just recently released their latest Poly Voyager 4320 UC headset and we’re about to find out if it’s any good.

Who is it for?

This Poly Voyager 4320 UC headset is designed for professionals who prefer the freedom of hands-free calls all day at home or in the office that are looking for connection to desk phones.

What’s in the box?

  • Poly Voyager 4320 UC headset
  • Carry case
  • BT700 USB adapter
  • Charge stand
  • 1.5 metre USB-C charging cable

Any cool features?

  • Noise-canceling dual-mic with Acoustic Fence technology
  • Acoustic hearing protection with SoundGuard Digital
  • Designed for portability: use at home and in the office
  • Comfortable, adjustable padded headband
  • Mono & stereo wearing styles

What are the benefits of using this headset?

  • You can walk and talk with ease with up to 50 meters of Bluetooth wireless range (with included BT700 USB adapter)
  • With one headset, you can choose your device – PC/Mac and mobile phone connection options with UC versions
  • You can connect to multiple devices – desk phone, PC/Mac and mobile phone connection options with Office base (sold separately)
  • You can extend the battery life of your headset by using it corded, with audio over USB mode
  • You can stay productive with up to a full 24 hours of wireless talk time

Is it easy to pair?

Yes, the pairing process is super simple. There are two ways to pair the headset. 

First is through the included Bluetooth adapter (BT700). Before plugging the adapter to your computer, you will need to download the Poly Lens desktop app. This app allows you to customise the headset according to your needs. 

Second is through the Bluetooth pairing to mobile devices. Just put your headset in pairing mode by sliding and holding the power button until you hear “pairing” and the headset will flash red and blue. And, make sure you turn on your Bluetooth to scan and pair the device. That’s it.

How’s the basic controls?

The controls are intuitive as they are pretty self-explanatory. 

There are a few buttons on the right side of the headset such as: 

  • Power on/off button
  • Adjust volume (up and down)
  • Call button (conveniently placed in the centre of the cup)

How’s the sound quality?

The sound quality is something that I really like from this headset, it’s crisp and clear. It almost resembles high-priced headphones, the lows and mids are perfectly balanced. I’ve been using it to listen to music and it’s been enjoyable. For virtual meetings, there is no complaint at all. The sound quality is sublime. It is that good. Plus, it’s quite comfortable for long usage too. It doesn’t feel too tight on my head at all. 

How’s the battery?

The battery life is great too. It has a 350 mAh Lithium-ion battery with talk time up to 24 hours (with online indicator off) or up to 18 hours (with online indicator on). 

To fully recharge it, it will take 1.6 hours. Alternatively, you can fast charge via USB-C port in just 15 minutes to get up to 10 hours listening time. And, standby time is up to 50 days.

Technical Specifications

Connects To:

  • Desk phone (via telephone interface cable)
  • Computer (via USB-A or USB-C cable) 
  • Mobile (via Bluetooth)

Wireless:

  • Bluetooth v5.2
  • Class 1
  • Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
  • Supported Bluetooth profiles (A2DP, AVRCP, HSP, HFP)
  • Range: Up to 91 metres

Wired: Connect to PC via included USB-C cable (1.5 m) with audio over USB mode

Battery:

  • Battery Capacity: 350 mAH
  • Battery Type: Lithium ion
  • Talk time: Up to 24 hours (online indicator off)** / Up to 18 hours (online indicator on, default setting)
  • Listening time: up to 47 hours
  • Charge time: 1.6 hours for a full charge
  • Fast Charge: up to 10 hours listening time after 15 mins of charge
  • Standby time: up to 50 days

Receive Frequency Response: Dynamic EQ optimized for PC wideband voice telephony up to 7 kHz or for multimedia 20 Hz to 20 kHz

Hearing Protection: SoundGuard DIGITAL: G616 support limits the level to 102 dBSPL; Time-weighted average prevents average daily noise exposure from exceeding 85dBA***

Microphone & Technology:

  • Flexible noise canceling boom with dual microphone Acoustic Fence technology
  • Easy access mute button on microphone boom

Headset Controls & Lights:

  • Call answer/end, mute, volume +/-, power ON/OFF/PAIRING
  • Online Indicator – Two LED indicators on speaker housing shows in a call status 

Headset Base Controls:

  • Voyager 4300 UC Series with Charge stand: Desk charger only
  • Voyager Office base*: Desk phone, Softphone selector button. Microsoft Teams button (Microsoft Teams version only)

Headset Weight: 162 grams

Manageability:

  • Cloud: Poly Lens service (some solutions sold separately)
  • Local (Windows/Mac): Poly Lens Desktop App CERTIFICATION
  • Microsoft Teams (Teams version only)
  • Zoom 

Warranty: 2-year limited warranty included

**Requires setting change via Poly Lens or Plantronics Hub

***Requires Poly Lens Desktop App to enable SoundGuard DIGITAL features

Should you get one?

Yes, absolutely. If you are in the market for a headset, you should consider this Poly Voyager 4320 UC headset. Given its superb sound quality and great battery life, I would highly recommend it. 

You can get one at their website by contacting their sales department as pricing is not available at the website.

Disclosure: Poly Voyager 4320 UC review sample was supplied for reviewing

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